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Senior Customer Service Representative英文简历范文

[10-20 21:05:27]   来源:http://www.88jianli.com  英文简历模板   阅读:280

概要:客服专员英文简历范文原文 查看客服专员英文简历范文中文翻译参照 Resume number: 294942602 Updating date: 2009-08-23 21:23:40 no photo Name: Miss. Rachel Nationality: China Current Place: Guangzhou Height/Weight: 161 cm45 kg Marital Status: married Age: 29 years Career Objective Application type: Jobseeker Preferred job title:

Senior Customer Service Representative英文简历范文,标签:英文简历范文,英文简历范本,http://www.88jianli.com
客服专员英文简历范文原文 查看客服专员英文简历范文中文翻译参照
Resume number: 294942602 Updating date: 2009-08-23 21:23:40 no photo
Name: Miss. Rachel Nationality: China
Current Place: Guangzhou Height/Weight: 161 cm45 kg
Marital Status: married Age: 29 years
Career Objective
Application type: Jobseeker
Preferred job title: Customer & Technology Support: CSR 、 Trade: 、 Logistics / Warehousing:
Working life: 6 Title: No title
Job type: Full time Expected Start date: In a day
Expected salary: ¥5,000--¥8,000 Preferred working place: Guangzhou Foshan Other countries
Work experience
Company's name:Avery DennisonBegin and end date: 2005-11-2009-06
Enterprise nature:Soly foreign funded enterprisesIndustry: Furniture/Home Appliances/Crafts/Toy/Jewelry
Job Title: SCSR
Job description: In charge of several European key accounts and some small accounts including the USA accounts, service both European/USA buyer and their Asia vendors, serve the customers, whether on a daily f2f basis or as support from one part of the company to another
1.Process and manage customers' orders,also handing coming enquiries, e-mails, calls in time and in a valued added manner
2.Track order status of overall order process
3.Develop & maintain a strong working relationship with internal relevant functional groups and with customers
4.Customer complaint handling
5.Customer maintenance
6.Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions
7.Also as a team leader in member’s coach for both functional tools and specific account, headcount arrangement, back-up and leave plan arrangement, team building activities arrangement, performance review for each team member…;
Reasons for leaving:
Company's name:Dawning HazeBegin and end date: 2003-07-2005-11
Enterprise nature:Soly foreign funded enterprisesIndustry: Agencies / Institutions / Community Groups
Job Title: CSR
Job description: 1.Customer Service Representative
A.Quotation to buyer
B.Samples arrangement
C.Production schedule arrangement
D.Inspection arrangement
E.Logistics arrangement
F.Invoicing mechanism
G.Others, such as complaint, audit, corrective action plan, sales report...
2.Merchandiser
A.Communicate with internal oversea departments or oversea buyers to make purchase plan to make sure smooth " order to cash"
B.Communicate with internal domestics departments to arrange packaging, Audit, Inspection, test...
C.Communicate with vendors to arrange samples, delivery schedule, code of conduct audit with corrective action plan, customs clearance documents such as commercial invoice, packing list...
D.Communicate with forwarder to arrange vessel, billing of lading or FCR...
E.Sourcing new vendor to low cost and high reliability with better quality
F.Analisis to vendors
Reasons for leaving:

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